How long does shipping take?
Where are your products from?
- We're a small shop bringing you the best stuff for Those Who See Beauty In Darkness with great quality and the best prices. Our standard shipping requires 4 days for processing + up to 20 days after that for delivery. We're always striving to deliver your items as quickly as possible + quite often they arrive before the allotted time frame.
- Literally everywhere :) We have fulfillment warehouses in US and some international. We look for the best quality, service, and prices to ensure an excellent experience for our fellow moms.
How can I track my order?
- You can always reach out to us and ask, we're currently trying to work with our manufacturers to find a better tracking system. We should arrive at a conclusion very soon.
Do you offer wholesale opportunities?
- Sure do. Please email Support@SkullRiderNYC.com to inquire.
What is your return policy?
I didn't get all of my items.
- We FIRMLY stand behind our products. As a customer, you are granted 30 days from postmarked delivery to email us for a refund. After receiving your email, we will reply with a 'return slip' in which case you can send back your items. Please note, for a full refund, items must be in their original condition WITH tags on. We have the right to reject any refund request that don't follow the guidelines. We will not refund after the item has been used. If your item is damaged or has a manufacturing issue, please email us immediately so we can resolve it promptly.
- Also, if you change your mind within 24 hours of purchase, please reach out to us and we will happily refund you, no questions asked.
- Items will ship separately. Even in the case of ordering more than 1 of the same item, they will sometimes ship in different packages. Please allow the full 20 days for arrival, if there are any issues, please contact us, Support@SkullRiderNYC.com
Is my personal information secure?
- At Skull Rider NYC we keep to the highest industry standards. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.